Omnico's managed CX services lift your customer experience, sharpen operational efficiency, cut costs and grow the business.
Leading brands across Turkey run their customer experience with Omnico.
Omnico:CX takes customer experience out of the old cost-center model and turns it into a strategic engine for revenue and performance. We don't just hand you technology or headcount; we run outcome-based managed CX services tied directly to your business results.
AI is embedded into every step of the operation, delivering full automation, intelligent collaboration and proactive foresight.
Omnico voice and chat agents engage with your customers 24/7 in natural language, with emotional intelligence. The bulk of routine requests is resolved instantly, without human intervention.
An intelligent routing architecture that optimizes task allocation between AI agents and human roles. People focus only on the complex, emotional or high-value sales work.
A predictive insight engine continuously analyzes all voice and written interactions. We anticipate customer behavior before it happens, feeding the CX strategy before issues escalate.
Instead of managing operational cost lines, we target direct business outcomes: revenue lift, cost optimization, retention and guaranteed customer satisfaction. Measurable, predictable CX performance.
Managed CX Services means your customer interaction operations are run end-to-end by a partner focused on continuous optimization, prediction and strategic growth; not just a technology and headcount supplier.
Omnico agents don't just answer; they complete the order, book the appointment, file the return. No waiting, first contact.
Omnico Voice Agent answers your calls 24/7 in natural language; it completes order, billing, appointment and support requests without anyone waiting. Not just a bot, an operation that delivers outcomes.
Omnico Chatbot greets your customers instantly on your website and on WhatsApp; it resolves the bulk of routine requests automatically and hands off to live agents with full context when needed.
The Omnico dashboard shows containment, FCR, intent distribution and call transcripts in real time. Not guesswork, evidence.
Containment, FCR and call volume on one screen.
We take strategy and operations end-to-end so your CX is optimized with AI without you assembling tools.
Agentic call flows and an AI-bot powered cloud contact center. Manage every touchpoint from one platform; deliver a consistent experience across voice and written channels.
Optimize customer service 24/7 with AI automation. Your voice, chat and WhatsApp agents learn, improve and keep iterating against performance targets.
Understand customer behavior with deep data analysis and tune the strategy. Containment, FCR, CSAT, NPS, CES; every service ships with its own dashboard.
Tune your customer experience strategy and build competitive advantage. End-to-end support including maturity assessment, journey mapping and KPI design.
We listen to your existing voice and written operations and decide together what to automate and where humans should stay.
We decide together which cases go to the AI agent and which stay human. Brand voice and integration points are locked, then we move to build.
We integrate with your existing PBX or contact center in hours. Week one in shadow mode, week two at full authority.
Every week we review conversations, fix mistakes and add new scenarios. Our team does the work, not yours.
We build on the world's strongest voice, language and infrastructure technologies.
Every sector has its own pain points. Below, the real problems Omnico:CX resolves in live operations.
Return and shipping calls flood the contact center at peak hours; your team burns out on repeat work.
Order lookup, return filing and shipping tracking are handled automatically by voice and WhatsApp agents. Your team focuses on the edge cases.
Customers wait minutes in IVR for billing and line activation; NPS slides.
Natural conversation replaces IVR. Billing, line operations and basic technical triage complete in seconds.
Manual form filling on claims, missing info and lost follow-ups; cases drag on for days.
Claim filing, policy renewal and missing document follow-up over WhatsApp, instantly, in the customer's own language.
A team constantly calling out for appointments and reminders; no-show rates are high.
Appointment booking, triage and reminder callbacks via voice agent; no-show rate drops significantly.
Card, balance and tech support all land in the same queue; specialists are stuck waiting in line.
First-line queries go to AI agents; specialists only see fully prepared, escalation-ready cases.
Share of interactions resolved without human handoff.
Cases fully resolved on the first contact.
Reduction in average handle time.
Lift in customer satisfaction score.
Find out how much AI-powered automation can lift your operational efficiency and cut your costs. Run the numbers on FTE savings and annual cost benefit with just a few parameters.
Enter your operational metrics and see potential savings in seconds.
Analyze savings against different deflection rates and pick the right strategy.
Plan your automation strategy with confidence using concrete return numbers.
Share the basics on your company and operations.
Enter call center, messaging channel and cost parameters.
FTE savings, annual cost reduction and optimized contact cost, instantly.
In a 30-minute discovery call we listen to your flows and map what can be automated.
Leave your number and our team will reach out within 24 hours to set up a tailored demo.